Shipping Policy
At Cool Fox Tees, we understand the importance of fast and reliable shipping. That's why we strive to print and send your order within 24 hours of receipt, excluding busy holiday periods such as Christmas. If you place your order on a weekend or bank holiday, rest assured that it will be processed on the next business day.
We use Royal Mail 24 Tracked for our standard, free delivery service, which typically takes 1 business day for arrival, subject to any delays by Royal Mail in your area. This option allows you to track your shipment from start to finish.
For those in need of a faster delivery option, we also offer Royal Mail Next Day Special Delivery, available for orders placed before 2 PM. Please note that this option is limited to 2 items per order. If you wish to order more than 2 items with express delivery, please reach out to us for pricing information.
Return Policy
Returns
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If you are not 100% satisfied with your purchase, you can return the product and get a full refund.
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You can return a product for up to 30 days from the date you purchased it.
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Any product you return must be in the same condition you received it and in the original packaging.
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Buyer is responsible of the cost of returning the item
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Personalised items can not be returned but saying that we will do our best to resolve any issues.
Refund Policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Unless it's not our mistake buyer is responsible for the postage cost.
Personalised items are exempt from being returned.
Refunds (if applicable)
Once your return is received and inspected, we will send you a refund. Please remember to include your order details.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@coolfoxtees.com
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@coolfoxtees.com and send your item to: Unit 12, Bath Place, Leamington Spa, Warwickshire, CV31 3AQ. Please include your order details in the packaging.
Shipping (Returns)
To return your product, you should mail your product to:
Cool Fox Tees
Unit 12, Bath Place, Leamington Spa, Warwickshire, CV31 3AQ
You will be responsible for paying for your own shipping costs for returning your item.